Support
Tell us which page or action needs attention. You never need to share private relationship details to ask for help.
Let’s find the right kind of help.
Sign-in, email verification, or password recovery.
A page, invitation, or feature is not working as expected.
Your data, access, correction, export, deletion, or security.
Help with an existing purchase. Include your order reference.
A concern about the product. This is not an emergency channel.
Tell us what felt useful, confusing, or missing.
We aim to reply to account and billing questions within two business days. Privacy requests are acknowledged within two business days; completing them follows the legal timeline after identity checks.
Security reports are prioritized by severity. An initial reply is not a promise of a bounty or a disclosure deadline.
Business-day targets are operational goals, not emergency response or a replacement for mandatory consumer and privacy deadlines.
Your account email, the page or action, approximate time, and the error message. For payments, include the order reference.
Keep private reflections, notes, voice captions, passwords, access tokens, and full payment-card details out of your email.
Refund PolicyIf anyone may be in immediate danger, leave the app and contact the appropriate local emergency service or a trusted person when safe. Pairmend does not dispatch help or contact anyone on your behalf.